Company Name:

Technica Corp

Location:

Lackland Air Force Base San Antonio, Texas

Approximate Salary:

Not Specified

Position Type:

Full Time

Posted

November 17, 2018

Service Desk Specialist

Technica Corporation is seeking a Service Desk Specialist to provide 24/7 Tier 1 Service Desk support for creating tickets, performing initial troubleshooting, and documenting steps to resolve incidents in accordance with operational guidance.

  • Diagnose and resolve client level issues using Information Technology Infrastructure Library (ITIL) practices
  • Track all assigned work and trouble tickets in workflow using the Remedy IT Service Management (ITSM) toolset
  • Monitor AF JWICS network services and infrastructure in accordance with service desk operating guidance
  • Perform Tier 1 and 2 function by working with engineers and original equipment manufacturers (OEMs) on resolving incidents
  • High School Diploma 
  • 3 years of prior Service Desk experience
  • In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining Microsoft Client Operating Systems, and third party Help Desk software
  • A+ OR  Security+
  • Ability to work  Wed - Sun, 0600-1400 or  Wed - Sun 1400-2200 

     

Company Name:

Technica Corp

Location:

Lackland Air Force Base San Antonio, Texas

Approximate Salary:

Not Specified

Position Type:

Full Time

Posted

November 17, 2018

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