Company Name:

Technica Corp

Location:

Lackland Air Force Base San Antonio, Texas

Approximate Salary:

Not Specified

Position Type:

Full Time

Posted

November 17, 2018

Remedy ITSM Subject Matter Expert

Technica Corporation is seeking a Remedy ITSM SME to provide subject matter expertise support for Information Technology Service Management (ITSM) applications and modules.  

 

 

 

 
  • Oversee and administer the Remedy ITSM system for AF JWICS in accordance with the IT Infrastructure Library (ITIL) framework and ISO 9001 standards
  • Manage Remedy modification and update requirements for the ITSM tool suite and integration with other network tools  
  • Develop standard operating procedures and training on new and existing technologies to government personnel to support the Remedy ITSM tool
  • Set up approval for workflows, customization, implementation and maintenance of ITSM modules and applications
  • Must have TS/SCI security clearance
  • 8+ years of experience with ITSM and experience with troubleshooting, isolating and integrating software 
  • 2 years of experience with SCOM, and exposure to SCCM, SQL Server and Internet Information Server
  • Experience with ServiceNow and BMC Remedy for ITSM suites
  • Security+
  • Microsoft Certified Solutions Associate (MCSA) - Windows Server
  • ITIL 2011 Foundations

Company Name:

Technica Corp

Location:

Lackland Air Force Base San Antonio, Texas

Approximate Salary:

Not Specified

Position Type:

Full Time

Posted

November 17, 2018

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