This position reports directly to the Superintendent of Transportation Operations, who provides general supervision, guidance and assistance. A substantial portion of the Dispatcher’s work is assessment of unscheduled events and corrective action follow through. Dispatcher’s work is evaluated by performance in maintaining scheduled and unscheduled service, dealing with emergency situations, supervision of Bus Operators, and interaction with Bus Transportation Supervisors. The primary responsibility of the Dispatcher is to make work assignments to Bus Operators in accordance with the labor agreement; within a geographic service area, to safely maintain scheduled and unscheduled service. A secondary responsibility is to act as Radio Controller as required. Position may require working on extended shifts. SHIFTS MAY VARY and are bid upon. Shifts cover a 24 hour, 7 days per week operation. The first 6-months will be at a Dispatcher Trainee status. Every two months during training, there will be a step increase as follows: Dispatcher II Trainee: Step 1 @ $24.50, Step 2 @ $27.77, Step 3 @ $31.04.
Knowledge of: General Dispatching principles and operations. District policies and labor agreement (MOU) provisions. Occupational health and safety rules and working practices applicable to this position.
Ability to: Think logically and demonstrate experience using tact and diplomacy, disseminate information to the public, and make quick and sound decisions on a frequent basis. Work effectively, cooperatively, positively, concisely, clearly, and patiently with others. Maintain composure and exercise a cooperative and flexible nature, while working under stressful situations in a highly unpredictable and fast-paced work environment. Multi-task and respond to a frequently changing work environment. Demonstrate legible handwriting skills. Must demonstrate computer and keyboard skills using Microsoft office software. Use radio communication system. Learn the geographic area served by Golden Gate Transit. Learn the transit routes, schedules and equipment. Learn a multi-faceted communications system. Operate a computer terminal. Learn or have a very good working knowledge of the HASTUS Computerized Dispatch System, ACIS and INIT functions. Apply operating rules and regulations. Coordinate assignments of personnel with other Dispatchers, some in other geographic locations, in accordance with the Memorandum of Understanding. Effectively handle multiple tasks in a fast paced-environment and maintain a professional demeanor at all time. Communicate courteously, tactfully and effectively with personnel and the public. Speak in a clear and distinct voice. Do math computations and demonstrate excellent math skills to compute time. Type or use a keyboard with sufficient speed to produce reports and documents as required. Print legibly for board work and posting purposes.
Skilled in: Problem solving, positive communication and working in a team environment. Interpersonal communication skills.