GET TO KNOW : National Parks Conservation Association
With 1.3 million members and supporters beside us, we are the voice of America’s national parks, working to protect and preserve our nation’s most iconic and inspirational places for present and future generations. We celebrate the parks — and work tirelessly to defend them — whether on the ground, in the courtroom or on Capitol Hill.
From our national headquarters in Washington, D.C., and 27 locations nationwide, we call on our program and policy experts, committed volunteers, staff lobbyists, community organizers and communications specialists to inform and inspire the public and to influence decision makers to ensure that our national parks are well protected.
We’ve earned many hard-won victories together — but our national parks face new threats every day. Learn more about the challenges and opportunities facing our national parks, then use your voice to advocate on their behalf.
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintains and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalates calls to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations Tracks call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsells to customers as necessary.
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus.
Knowledge, Skills and Abilities:
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude.